Refund policy

RETURN AND REFUND POLICY

Thank you for shopping with us! If for any reason you're not 100% satisfied, let us know so we can help fix it.

You can always contact us with questions at support@hiiwell.com

SWOLY SUPPORT

We’re here to help! If you have any questions about our return and refund policy, or to get any support whatsoever, please contact us at support@hiiwell.com

RETURNS

We offer a 30-day return and refund policy for eligible merchandise. We accept returns by mail, cover return shipping costs, don’t charge a restocking fee, and accept returns of used items. Refunds will be issued to the same payment method used to make the original purchase. Refunds for items returned within 30 days of the purchase date will be credited in the full amount (including the original shipping cost).

To be eligible for a return, please confirm that:

  • The product was purchased within the last 30 days.
  • The product is in its original packaging.
  • You have the order number or proof of purchase from hiiwell.com

Products that do not meet these criteria will not be considered for return. 

To initiate a return, email support@hiiwell.com with the following:

  • Your order number
  • The item(s) you want to return
  • The reason for your return

If your return is accepted, we’ll send you a downloadable return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Refunds will be issued within 14 business days of receiving the return.

DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged, defective, or incorrect product, please email support@hiiwell.com with the following so that we can evaluate the issue and make it right:

  • Your order number
  • Pictures of the damaged item
  • A picture of the shipping label
  • 3 pictures of the damaged box (interior and exterior of the shipping package condition)

Damaged, defective, or incorrect products are eligible for refunds and/or returns.

EXCHANGES

To be eligible for an exchange, please confirm that:

  • The product was purchased within the last 30 days.
  • The product is unopened and in its original packaging.
  • You have the order number or proof of purchase from hiiwell.com

Products that do not meet these criteria will not be considered for an exchange. 

To initiate an exchange, email support@hiiwell.com with the following:

  • Your order number
  • The item(s) you want to exchange
  • The reason for your exchange

Once the exchange is accepted, we'll happily send you a new item.

REFUNDS

We will notify you once we’ve received your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 14 business days of approval. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 20 business days have passed since we approved your return, please contact us at support@hiiwell.com.

EXCEPTIONS / NON-RETURNABLE ITEMS

Unfortunately, we cannot refund or return gift cards or SWOLY products purchased from a retailer or unauthorized seller.

EUROPEAN UNION 14 DAY COOLING OFF PERIOD

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

CUSTOMER REMORSE

Our 30-day return and refund policy also applies if you’ve purchased the wrong product or you no longer want the item. We accept returns by mail, cover return shipping costs, don’t charge a restocking fee, and accept returns of used items. Refunds will be issued to the same payment method used to make the original purchase. Refunds for items returned within 30 days of the purchase date will be credited in the full amount (including the original shipping cost).

To be eligible for a return, please confirm that:

  • The product was purchased within the last 30 days.
  • The product is in its original packaging.
  • You have the order number or proof of purchase from hiiwell.com

Products that do not meet these criteria will not be considered for return. 

To initiate a return, email support@hiiwell.com with the following:

  • Your order number
  • The item(s) you want to return
  • The reason for your return

If your return is accepted, we’ll send you a downloadable return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Refunds will be issued within 14 business days of receiving the return.